About this role
Director - Voice/ Training at Sagility. Location: Bangalore, Karnataka, India. Role: Lead training strategy, Oversee curriculum design, Manage LMS and training budget Requirements: 10-12 years in training and development with 5-7 years in leadership within large-scale BPO/contact center; experience with voice platforms; professional training certifications. Category: Human Resources Seniority: Senior Level Tools: Versant, Swar, CRM, ACD, WFM, LMS, Articulate 360, Adobe Captivate Certifications: cplp, cptm, atds, copc registered coordinator Commitment: Full Time Workplace: Onsite Languages: English