About this role
Global Technical Support Director at D-fendsolutions. Location: Ra'anana, Israel. Role: design strategy, develop KPIs, oversee tools Requirements: 10+ years in post-sale roles with at least 5+ years in management; strong RF and networking knowledge; leadership in either Support or Training with broad exposure to both; experience in hardware/software/services environments; familiarity with LMS, ticketing, and knowledge management. Category: Information Technology Seniority: Senior Level Tools: RF, Networking, LMS, Ticketing Systems, Knowledge Management Commitment: Full Time Workplace: Onsite Languages: English