About this role
Director, Sales Agent Contact Center (Hybrid) at Globelife. Location: McKinney, Texas, United States. Role: driving performance, optimizing transfers, leading teams Requirements: 7+ years progressive call center leadership (3+ years director level), experience with live lead transfer/sales call centers, CRM/dialer/WFM/ACD and BI tools, advanced Microsoft Excel, TCPA/FCC/DNC knowledge, budget and people management, ability to travel up to 15%. Category: Project and Program Management Seniority: Senior Level Tools: CRM platforms, predictive/progressive dialer systems, WFM tools, ACD, business intelligence tools, Microsoft Excel Certifications: six sigma, pmp Commitment: Full Time Workplace: Hybrid Languages: English