About this role
Director - Global Technical Support & Escalations at Ptc. Location: Shoreview, Minnesota, United States. Role: Lead global team, Manage escalation Requirements: 15+ years in technical support leadership; 10+ years managing global follow-the-sun support; cloud/SaaS expertise; strong metrics and leadership experience. Category: Information Technology Seniority: Senior Level Tools: Salesforce Service Cloud, Jira, PagerDuty, AI-based ticket deflection, Sentiment analysis, Knowledge Management System Certifications: salesforce admin, salesforce developer, aws cloud practitioner, itil v4 Commitment: Part Time Workplace: Onsite Languages: English