About this role
Director, Member Experience & Service Excellence at Broadviewfcu. Location: Albany, New York, United States. Role: Govern standards, Partner processes, Measure quality Requirements: Bachelor’s degree; 8+ years in operations/member experience; 5+ years leadership; data/quality/feedback-driven; multi-channel service experience; strong communication. Category: Business Operations Seniority: Senior Level Tools: Data analytics, Quality assurance, CRM Commitment: Full Time Workplace: Onsite Languages: English