About this role
Director of Customer Contact Center at Airtron. Location: Dallas, Texas, United States. Role: Lead operations, Coordinate teams, Implement AI Requirements: 7+ years in contact center management; 3+ years in director-level role; remote leadership across time zones; AI/automation transformation experience; HVAC/home services preferred; proficient with cloud-based IVR/ACD, CCaaS, CRM/scheduling tools; strong communication. Category: Business Operations Seniority: Senior Level Tools: Cloud-based IVR/ACD, CCaaS, AI agents, CRM/scheduling software, Talkdesk, RingCentral Commitment: Full Time Workplace: Remote Languages: English