About this role
Director, Client Services Excellence and Automation at Ouryahoo. Location: United States. Role: leading teams, designing workflows, driving automation Requirements: 8+ years in client services/customer success/enablement, 3+ years people leadership, experience modernizing operations with AI and automation, process improvement, strong communication and stakeholder management skills. Category: Project and Program Management Seniority: Senior Level Tools: LLM, RAG-based knowledge tools, co-pilot interfaces, CRM Commitment: Full Time Workplace: Hybrid Languages: English