About this role
Director, Client & Product Support at Origence. Location: Irvine, California, United States. Role: leading teams, driving performance, improving experience Requirements: Lead Level I client and product support; manage two assistant managers; drive service delivery, KPIs, and client experience; 6+ years in client support with 3+ in people management; experience with AI tools; degree holder. Category: Customer Service Seniority: Senior Level Tools: CSM platform governance, ServiceNow, AI tools Certifications: hdi support center director, kcs practices, pmp, six sigma green belt (a plus) Commitment: Full Time Workplace: Onsite Languages: English