About this role
Director, Operations Support Center at Amerit Fleet Solutions. Location: Charlotte, North Carolina, United States. Role: Own vision, Build OSC, Lead operations Requirements: 10+ years operations/call center leadership; 5+ years leading managers; experience in 24/7 OSC; workforce management expertise; P&L impact; SLA-driven performance; familiar with ACD/telephony/CRM platforms; data-driven, transformational leader. Category: Information Technology Seniority: Senior Level Tools: ACD systems, telephony platforms, CRM, ticketing systems Commitment: Full Time Workplace: Onsite Languages: English