About this role
Senior Manager/Associate Director, Customer Happiness at True Classic. Location: Calabasas, California, United States. Role: setting vision, deploying automation, leading teams Requirements: 8+ years in customer experience with proven people leadership, BPO management, AI/automation deployment, experience with Gorgias/Kodif/Shopify/Klaviyo, strong CX metrics and systems thinking. Category: Customer Service Seniority: Senior Level Tools: Kodif, Gorgias, Kustomer, Richpanel, Gladly, Decagon, Siera, Siena, Zendesk, Shopify, Klaviyo, Okendo, Trustpilot, Amazon, Google, Fuego, Looker, Omni, BigQuery, TikTok Shop, Facebook, Instagram Commitment: Full Time Workplace: Hybrid Languages: English