About this role
Customer Success Director at Finastra. Location: Sydney, New South Wales, Australia. Role: driving adoption, managing escalations, ensuring retention Requirements: Proven customer success or account management experience in enterprise SaaS supporting financial institutions or lending platforms; strong analytical, communication, and stakeholder management skills; experience using customer health and usage data. Category: Customer Service Seniority: Senior Level Tools: Loan IQ, Trade, Corporate Channels, Skills & Career Navigator Commitment: Full Time Workplace: Hybrid Languages: English