About this role
Director Support Desk at Sprouts Farmers Market. Location: Phoenix, Arizona, United States. Role: lead support, map roadmap, drive incidents Requirements: 8+ years IT support with leadership; 5+ years in leading support orgs; KPI/SLAs; governance; automation; incident/problem management; retail/distributed operations preferred. Category: Information Technology Seniority: Senior Level Tools: IT Service Management, KPI frameworks, automation, self-service, incident management, problem management, desktop support Commitment: Full Time Workplace: Onsite Languages: English