About this role
Director, Contact Center at Wynd. Location: Philippines. Role: leading operations, driving collections, ensuring compliance Requirements: Provide strategic and operational leadership for contact centre and collections, ensure compliance, deliver service level goals, develop reporting and predictive measures, and lead/coaching of contact centre teams. Category: Customer Service Seniority: Senior Level Tools: CSS, Brio, Customer Hub, SOS, Owner Database Commitment: Full Time Workplace: Onsite Languages: English