About this role
Director Support Desk at Sprouts Farmers Market. Location: Phoenix, Arizona, United States. Role: lead support desk, set roadmap, oversee desktop support Requirements: Leads IT Support across Store Support, Stores, and Warehouse with KPI/SLAs focus; 8+ years IT support with 5+ years in leadership; designs KPI frameworks; drives automation and AI-enabled support; oversees incident management. Category: Information Technology Seniority: Senior Level Tools: AI, Automation, Service Desk tools Commitment: Full Time Workplace: Onsite Languages: English