About this role
Director of Customer Service at GCX. Location: United States. Role: Leading strategy, Managing teams, Optimizing processes Requirements: 8+ years leading customer service teams; 5+ years in manager/director roles; experience with CRM/helpdesk; data management tools (IFS, SAP, Oracle); budget management; travel to GCX plants. Category: Customer Service Seniority: Senior Level Tools: CRM, Helpdesk, Chat platforms, IFS, SAP, Oracle Certifications: six sigma, lean Commitment: Full Time Workplace: Remote Languages: English