About this role
Director of Service Delivery at Ivionics, LLC. Location: Hauppauge, New York, United States. Role: leading teams, overseeing operations, driving performance Requirements: 7+ years in IT service delivery (MSP preferred), 3+ years managing technical teams, proven SLA/KPI and escalation management, ability to align people/process/technology and drive operational improvements. Category: Project and Program Management Seniority: Senior Level Tools: PSA/RMM, ConnectWise, Autotask, Datto, Ninja, Microsoft 365 Commitment: Full Time Workplace: Onsite Languages: English