About this role
FBS - Customer Care Director / Call Center Director at Capgemini. Location: Aguascalientes, Aguascalientes, Mexico. Role: leading operations, managing performance, building teams Requirements: 7+ years contact center experience, KPI-driven, strong people leadership, workforce management, fluent English, experience with contact-center analytics and operational dashboards. Category: Customer Service Seniority: Senior Level Tools: Microsoft Office (M365), Power BI, CRM Analytics, Salesforce Commitment: Full Time Workplace: Hybrid Languages: English