About this role
FBS Customer Care Director at Capgemini. Location: Pune, Maharashtra, India. Role: leading operations, driving experience, analyzing data Requirements: 7+ years in customer care/contact centers at senior manager/director level, full English fluency, flexibility for partial overlap with US Central Time, insurance/finance experience preferred, team building and KPI-driven operations experience. Category: Customer Service Seniority: Senior Level Tools: Microsoft Office (M365), Power BI, CRM Analytics, Salesforce Commitment: Full Time Workplace: Hybrid Languages: English