About this role
Director of Account Management at Bbb. Location: Boise, Idaho, United States. Role: design journeys, lead teams, align metrics Requirements: 7+ years in account management/customer success with 3+ years in a director role; proven retention and revenue growth; experience leading managers; familiarity with AI/automation in CS. Category: Customer Service Seniority: Senior Level Tools: HubSpot, CRM, AI tools, Automation Commitment: Full Time Workplace: Hybrid Languages: English