About this role
Director of Customer Experience at Southside Bank. Location: Tyler, Texas, United States. Role: developing strategy, leading initiatives, analyzing data Requirements: Bachelor's degree required; 7-10 years progressive banking or customer experience leadership; strong CX metric experience (NPS/CSAT), data analysis, project management, communication, and ability to lead cross-functional teams. Category: Business Operations Seniority: Senior Level Commitment: Full Time Workplace: Onsite Languages: English