About this role
Senior Director, Customer Solutions Operations at Asurion. Location: Philippines or Philippines. Role: drive performance, lead teams, optimize operations Requirements: Lead large-scale contact center operations; drive NPS, CRT, NSP/100; develop directors; ensure client compliance; 10+ years in contact center operations; strong leadership, communication, analytics, and AI tooling. Category: Business Operations Seniority: Senior Level Tools: Microsoft Office, Call center platforms, Workforce management, Quality assurance, AI tools Commitment: Full Time Workplace: Onsite Languages: English