About this role
Director Call Center Operations – Recipient Customer Service at Cochlear. Location: Lone Tree, Colorado, United States. Role: leading operations, driving performance, building teams Requirements: Bachelor's required (Master's preferred). 10+ years progressive call center leadership, experience managing 50–100+ agents, expertise in call center metrics, workforce management, process improvement, and technology-enabled transformation. Category: Customer Service Seniority: Senior Level Tools: Salesforce, Lean Six Sigma, AI Commitment: Full Time Workplace: Onsite Languages: English