About this role
Director, Customer Success at DWYER INSTRUMENTS, LLC. Location: Simi Valley, California, United States. Role: leading teams, driving retention, resolving issues Requirements: Bachelor's degree required, 10+ years in customer success/account management/operations leadership with 5+ years managing multi-disciplinary teams; experience in technology/IoT or MedTech/lab environments; CRM and analytics experience; strong leadership and communication. Category: Customer Service Seniority: Senior Level Tools: CRM, analytics, KPI dashboards Commitment: Full Time Workplace: Onsite Languages: English