About this role
Director of Customer Support at ButcherBox. Location: Watertown, Massachusetts, United States. Role: leading operations, driving transformation, managing vendors Requirements: 9+ years in customer support/operations leadership, 3+ years managing managers, experience with outsourced BPOs, strong analytics, change management, and customer support platform expertise (Zendesk, Kustomer, Gladly, Salesforce). Category: Customer Service Seniority: Senior Level Tools: Zendesk, Kustomer, Gladly, Salesforce Service Cloud Commitment: Full Time Workplace: Onsite Languages: English