About this role
Director, Customer Services & Operations at Toronto Hydro. Location: Toronto, Ontario, Canada. Role: leading transformation, driving compliance, overseeing operations Requirements: Post-secondary education required; 15+ years progressive customer operations leadership with 7+ years in senior leadership. Experience in customer experience transformation, contact centre and billing operations, regulatory compliance, analytics, and digital transformation. Category: Transportation Services Seniority: Senior Level Tools: AMI Certifications: customer experience (cxpa/ccxp), lean six sigma, pmp, agile Commitment: Full Time Workplace: Hybrid Languages: English