About this role
Customer Retention Director at Airalo. Location: Spain or United Kingdom. Role: Own retention, Define lifecycle, Lead CRM channels Requirements: 10+ years in CRM, lifecycle, retention or growth; ownership of lifecycle strategy in B2C/mobile-first contexts; strong CRM platform experience; proven retention/LTV improvements; strong experimentation and data-driven decisions; skilled in segmentation and cross-functional collaboration. Category: Information Technology Seniority: Senior Level Tools: CleverTap, Braze, Iterable, Firebase, GA4 Commitment: Full Time Workplace: Remote Languages: English