About this role
Director, Customer Success at Deepwatch. Location: United States or Tampa. Role: leading team, driving lifecycle, forecasting renewals Requirements: 7+ years in customer success or service delivery in cybersecurity, 3+ years people leadership, experience with executive briefings, data-driven decision making, familiarity with Salesforce/Gainsight/ServiceNow and security technologies, willing to travel 10–25%. Category: Customer Service Seniority: Senior Level Tools: Salesforce, Gainsight, ServiceNow, SIEM, MDR, EDR, MITRE ATT&CK Certifications: customer success, change management, project management, leadership development Commitment: Full Time Workplace: Remote Languages: English