About this role
Director of BPO Field Operations (100% Remote) at ClearCaptions. Location: United States. Role: managing vendors, developing strategy, ensuring compliance Requirements: Bachelor's (preferred), 8+ years progressive operations leadership managing outsourced/BPO or field service networks, 5+ years leading dispersed teams, vendor/contract negotiation, KPI/SLA management, training programs, forecasting, and analytical/financial skills. Willingness to travel up to 10%. Category: Project and Program Management Seniority: Senior Level Tools: Microsoft Office Suite, Microsoft Teams, Slack Commitment: Full Time Workplace: Remote Languages: English