About this role
Director of RVA 311 & Citizen Services at City of Richmond, VA. Location: Richmond, Virginia, United States. Role: setting vision, managing budget, building relationships Requirements: Bachelor's in Public/Admin/Business (or equivalent experience), 10+ years progressive leadership including 5+ years in senior executive roles; executive experience with contact centers, CRM platforms, budgeting, interagency coordination, and public-facing leadership. Category: Communications and Public Affairs Seniority: Senior Level Tools: AvePoint Citizen Services, Microsoft Dynamics 365, Cityworks, Catalis, ServiceNow, Zendesk Commitment: Full Time Workplace: Onsite Languages: English