About this role
Sr. Director, Consumer Servicing Operations at Transunion. Location: Burlington or Canada or India or South Africa. Role: overseeing operations, leading teams, optimizing processes Requirements: 15+ years leadership in contact center/customer operations, large/global team management, contact center tech (Amazon Connect, LivePerson, Salesforce), workforce planning, automation and transformation experience; bilingual (EN/FR) an asset. Category: Customer Service Seniority: Senior Level Tools: Amazon Connect, LivePerson, Salesforce Commitment: Full Time Workplace: Hybrid Languages: English, French