About this role
Director, Professional Services, CCaaS at HOME | BCE - Bell Canada Enterprises. Location: Toronto or Mississauga or Montreal or Verdun. Role: leading transformation, managing teams, developing strategies Requirements: Proven leadership in CCaaS professional services, AI/ML customer service experience, change management, solution architecture, financial and team management, and vendor collaboration. Category: Project and Program Management Seniority: Senior Level Tools: Genesys Cloud, AWS Connect, NICE CXone, Google CCaaS, Zoom, CCAI, IVR Commitment: Full Time Workplace: Hybrid Languages: English, French