About this role
Director, Contact Center Technology at Legalshieldcorp. Location: United States. Role: leading strategy, managing platforms, driving transformation Requirements: Strategic leader with extensive contact center technology experience, vendor and budget management, platform implementations, cloud and AI familiarity, and ability to lead cross-functional teams. Category: Information Technology Seniority: Senior Level Tools: Zoom Contact Center, Genesys Cloud CX, NICE CXone, Five9, Amazon Connect, Cisco Webex Contact Center, Salesforce Service Cloud, Microsoft Dynamics 365, ServiceNow, Zendesk Certifications: pmp, itil, agile, lean six sigma, csm Commitment: Full Time Workplace: Remote Languages: English