About this role
Director Service Performance Management (m/w/d) at Husqvarnagroup. Location: Ulm, Baden-Württemberg, Germany. Role: governance framework, executive reviews, incident lifecycle Requirements: Over 10 years in IT service management/operations, 5+ years in senior leadership; ITIL, incident/problem/change, SLA/SLO design; multi-vendor management; strong executive communication; English proficiency. Category: Information Technology Seniority: Senior Level Tools: ITIL, Incident Management, Problem Management, Change Management, Service Level Management, KPI Design, SLO Design, Vendor Management Commitment: Full Time Workplace: Hybrid Languages: German, English