About this role
Director, Workforce Management at undefined. Location: Atlanta, Georgia, United States. Role: set vision, lead forecasting, own QA Requirements: 8+ yrs analytics in contact center/ops; 4+ yrs leadership; degree in quantitative field; experience with WFM/QA; strong change management. Category: Data and Analytics Seniority: Senior Level Tools: Excel, SQL, Microsoft Office, AI analytics tools Commitment: Full Time Workplace: Hybrid Languages: English