About this role
Service Optimization Specialist at Five9. Location: Manila, Metro Manila, Philippines. Role: managing cases, implementing solutions, consulting customers Requirements: 5+ years related experience (2+ in contact centers); project and client management; knowledge of PBX, ACD, CTI, IVR, TCP/IP, VoIP, WAN; CRM platforms; HTML/XML interpretation; strong communication and time management; Five9 experience preferred. Category: Project and Program Management Seniority: Senior Level Tools: Five9, PBX, ACD, CTI, IVR, TCP/IP, VoIP, WAN, Salesforce, Microsoft Dynamics, Oracle, ServiceNow, Zendesk, HTML, XML, Microsoft Excel, BI Tools Commitment: Full Time Workplace: Hybrid Languages: English