About this role
Merchant Support Specialist at Centro.team. Location: Kyiv or Ukraine. Role: onboarding clients, investigating incidents, analyzing logs Requirements: 1+ year payments/fintech or e‑commerce experience; strong analytical and problem‑solving skills; basic knowledge of card payments, 3D Secure, APIs/HTTP/JSON; English proficiency; experience with SLAs and Jira ticketing. Category: Customer Service Seniority: Entry Level Tools: APIs, HTTP, JSON, Jira, AWS CloudWatch Logs Insights, Elasticsearch, Kibana, Postman Commitment: Full Time Workplace: Hybrid Languages: English