About this role
Senior Client Disputes Specialist at Ig. Location: Kraków, Lesser Poland Voivodeship, Poland. Role: resolving complaints, reviewing cases, documenting processes Requirements: Significant complaints experience in regulated financial services, deep knowledge of FCA DISP and FOS, ability to resolve complex cases, quality assurance, reporting, and stakeholder communication. Category: Customer Service Seniority: Senior Level Tools: DISP, FOS Commitment: Full Time Workplace: Hybrid Languages: English