About this role
Technical Support Specialist – Case Management at Benefits Information. Location: Aurora, Illinois, United States. Role: handling calls, troubleshooting equipment, documenting calls Requirements: High school diploma or GED; strong written/oral communication; call center experience preferred; must pass typing (35 WPM), spelling/grammar tests; complete Correctional Specialist I certification; proficiency with Microsoft Word and Excel; troubleshooting skills. Category: Customer Service Seniority: Entry Level Tools: Microsoft Word, Microsoft Excel, iPad, GPS, EM Certifications: correctional specialist i Commitment: Full Time Workplace: Onsite Languages: English