About this role
Senior / Complaint Operation Specialist at CMHK (China Mobile Hong Kong). Location: Hong Kong, Hong Kong. Role: resolve complaints, investigate disputes, draft replies Requirements: Diploma or above; 2-3 years in customer service/complaint handling; analytical, with strong communication and objection handling; proficient with computer, PDA, smartphone; fluent in English, Chinese and Putonghua. Category: Customer Service Seniority: Senior Level Tools: Computer, PDA, Smartphone Commitment: Full Time Workplace: Onsite Languages: English, Chinese