About this role
IT Service Desk Specialist III at Usuro. Location: United States. Role: managing incidents, resolving issues, developing documentation Requirements: Bachelor's degree or equivalent, 8+ years IT support, strong ITIL/service management knowledge, experience with ServiceNow/Jira/BMC Remedy/Freshservice, Windows, Microsoft Exchange, Office 365, Active Directory, Ring Central, healthcare IT experience, strong communication and analytical skills. Category: Information Technology Seniority: Senior Level Tools: ITIL, ServiceNow, Jira, BMC Remedy, Freshservice, Windows OS, Microsoft Exchange, Office 365, Active Directory, Ring Central Certifications: itil Commitment: Full Time Workplace: Remote Languages: English