About this role
Desktop Support Specialist at Fragomen. Location: Sheffield, England, United Kingdom. Role: providing support, diagnosing failures, monitoring tickets Requirements: Experience in IT or service desk support, working with service desk/ITSM tools, performing installs/moves/changes, supporting VPN/Citrix/MDM, and supporting Windows, Mac and MS Office environments. Category: Information Technology Seniority: Mid Level Tools: VPN client, Citrix client, Mobile Device Management (MDM), Windows OS, Mac, Microsoft Office 16, Microsoft 365, Acrobat X, IE 11, Chrome, service desk software, ITSM applications, Nomadic, WorkRight, Simple Citizen, Headspace Commitment: Full Time Workplace: Onsite Languages: English