About this role
Lead, Outreach Specialist at Cityblockhealth. Location: Brooklyn or United States. Role: coaching staff, monitoring productivity, managing schedules Requirements: High school diploma, 5+ years in contact center, 2+ years in healthcare, experience coaching teams, managing schedules, monitoring call center KPIs, and operationalizing workflows to improve member experience. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Remote Languages: English