About this role
Retention Specialist at Web. Location: Cebu City, Cebu, Philippines. Role: handling calls, retaining customers, diagnosing issues Requirements: 1-3 years customer service experience; 6+ months in escalations/retention/technical support/sales; strong problem-solving, analytical and communication skills; knowledge of MS Office; ability to handle inbound/outbound calls and diagnose email/website/DNS issues. Category: Customer Service Seniority: Entry Level Tools: Microsoft Office, DNS Commitment: Full Time Workplace: Onsite Languages: English