About this role
Quality Assurance Specialist at TTEC. Location: Charlotte, North Carolina, United States. Role: Audit KPI, Review procedure, Coordinate audits Requirements: Audit KPIs, review customer interactions, analyze data, and support SOPs; requires high school diploma and 6+ months of call center experience. Category: Quality Assurance Seniority: Entry Level Tools: Data analysis, Quality assurance, SOP development, Reporting tools Commitment: Full Time, Part Time, Contract, Internship, Temporary, Seasonal, Volunteer Workplace: Hybrid Languages: English