About this role
Customer Excellence Specialist at Cai. Location: Cleveland, Ohio, United States. Role: providing support, resolving issues, documenting records Requirements: 3-5 years service desk/technical support experience, 1+ year customer service, Active Directory and desktop hardware support, Microsoft Desktop OS knowledge, strong troubleshooting, documentation, and communication skills; degree preferred. Category: Information Technology Seniority: Mid Level Tools: Active Directory, Microsoft Desktop Operating Systems, Chrome, Clever, Jamf, Intune, ITIL, MOF, HDI, network printers Certifications: a+ Commitment: Full Time, Contract Workplace: Onsite Languages: English