About this role
Progress Specialist at takealot.com. Location: Cape Town, Western Cape, South Africa. Role: leading initiatives, creating sops, mining tickets Requirements: 5+ years CS/CI or operations experience preferred; experience with Zendesk, Looker, Google Suite, and Excel; SOP, knowledge-base, ticket-mining, training, and project delivery experience. Category: Customer Service Seniority: Senior Level Tools: Zendesk, Toqan, Looker, Google Docs, Google Sheets, Google Slides, Microsoft Excel Commitment: Full Time Workplace: Onsite Languages: English