About this role
CS Scheduling Sr. Specialist at Catawiki. Location: Lisbon, Lisbon, Portugal. Role: forecasting demand, optimizing schedules, partnering stakeholders Requirements: 2+ years WFM or scheduling experience, forecasting and capacity planning expertise, advanced Excel/Sheets skills, experience with WFM platforms and analytics tools, strong stakeholder management and analytical skills. Category: Business Operations Seniority: Entry Level Tools: Assembled, Verint, Calabrio, NICE IEX, Microsoft Excel, Google Sheets, SQL, Looker, Tableau, Microsoft Power BI, Kustomer, Amazon Connect, Zendesk, Salesforce Service Cloud Commitment: Full Time Workplace: Hybrid Languages: English