About this role
Escalation Specialist at Harbor Health. Location: United States. Role: Investigate complaints, Document resolutions, Collaborate cross-functionally Requirements: 1–2 years in member or provider services in healthcare; strong understanding of health insurance processes; HIPAA/compliance awareness; ability to document and resolve complex issues. Category: Business Operations Seniority: Mid Level Tools: Athena (EHR/PM system), CRM, Complaint management software Commitment: Full Time Workplace: Onsite Languages: English