About this role
Process Specialist at Infosys Limited. Location: Malaysia. Role: providing support, troubleshooting issues, conducting RCA Requirements: Customer support for Cisco portfolio; advanced communication in English and Mandarin; troubleshooting, root cause analysis, case management, and advanced Microsoft Excel skills (V-lookup, pivot). Category: Customer Service Seniority: Mid Level Tools: Microsoft Excel, Microsoft Office, Windows Commitment: Full Time Workplace: Onsite Languages: English, Chinese