About this role
Customer Support Specialist - Tier I at Canopy. Location: South Jordan, Utah, United States. Role: resolving issues, troubleshooting remotely, coordinating escalation Requirements: Provide support via email, in-app chat, and phone; strong written/verbal English; tech-savvy; 50+ wpm typing; experience with ticketing/customer support and Salesforce, Intercom, Google Suite, Slack; willing to work assigned shifts including occasional evenings/weekends. Category: Customer Service Seniority: Entry Level Tools: Salesforce, Intercom, Google Suite, Slack Commitment: Full Time Workplace: Hybrid Languages: English